Cancellation & Refund PolicyCancellation and Refund Policy
We want every client to feel confident about how cancellations and refunds work before a project begins. This cancellation and refund policy outlines how requests are handled across our services.
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Oyster Book PublishingGeneral Policy
- Project cancellations are handled based on work completed at the time of the request.
- Refunds are assessed on a project-by-project basis, reflecting time, drafts, and resources already delivered.
- Requests should be submitted in writing to our support team as early as possible.
- Specific terms may vary by service and are confirmed in your project agreement before work begins.
The ProcessHow Requests Are Handled
Submit a cancellation or refund request in writing.
Our team reviews the project stage and work completed.
You receive a response outlining what applies to your specific project and timeline.
Oyster Book PublishingA Note on This Policy
This page provides a general overview. It does not replace the specific terms in your signed project agreement, which always take precedence.
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FAQsFrequently Asked Questions
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Yes, though refund amounts depend on work already completed at the time of cancellation.
Once a request is reviewed and approved, refunds are processed within a standard business timeframe, which we'll confirm directly for your situation.
Deposit terms are set out in your specific project agreement and can vary by service, so we recommend reviewing that agreement or asking us directly before starting.
Submit your request in writing to our support team through the contact page, and we'll respond with next steps for your specific project.